GoTracker - Privacy Policy
Introduction
We strictly comply with the Personal Information Protection Law (PIPL), the Personal Data (Privacy) Ordinance (PDPO), and other applicable laws and regulations to protect the security of your personal information.
This Privacy Policy will help you understand how we collect, use, store, share, and protect your personal information, and how you can manage your own information. Please read and fully understand this Policy, especially the content marked in bold. Before using our products and services, please ensure that you have agreed to this Policy.
By agreeing to this Privacy Policy, you acknowledge that you understand the necessary personal information required and grant the corresponding authorization. For non-essential personal information, sensitive personal information, and additional features, we will separately seek your consent.
Important Notes
- Sensitive permissions (such as location, camera, photo album, etc.) will not be enabled by default and will only be used within the authorized scope after your explicit consent.
- According to relevant laws and privacy regulations, this product requires both parties to download, install, register, purchase paid membership, be online simultaneously, and grant authorization before it can be used. Both you and the person you care about (your friend) must purchase paid membership services. It is strictly prohibited to use the service without the other party’s explicit consent and authorization. This service is intended only for use between family members, relatives, acquaintances, and friends. If any illegal use is discovered, we have the right to immediately suspend or close the relevant account.
1. Scope of Application
This Privacy Policy applies to your use of the “GoTracker” software (iOS version) and related services.
2. How We Collect and Use Your Personal Information
(1) Types of Personal Information We Collect
We follow the principles of legality, legitimacy, necessity, and minimization, and only collect the personal information necessary to realize product functions or services.
1. Necessary Personal Information (Refusal to provide will prevent use of core services)
- Registration and Login Information: Phone number, SMS verification code, email address, etc.
- Location Information: GPS, WiFi, base station, network location information (used for real-time location guardianship).
- Device Information: Device model, operating system version, unique device identifiers (IDFA, UUID, MAC address, IP address, etc.).
- Log Information: Service usage records, crash logs, access time, etc.
- Payment Information: Order number, transaction amount (payment processed by Apple).
2. Additional/Optional Personal Information
- Avatar, nickname, feedback content, uploaded photos, etc.
(2) Purposes of Use
- Account registration, login, and identity verification
- Providing core functions such as location guardianship, real-time positioning, and SOS assistance
- Account security and fraud prevention
- Improving product experience and data analysis (after de-identification)
- Customer service support
- Fulfilling legal obligations
(3) Obtaining Personal Information from Third Parties
We may obtain information you authorize from third parties such as operators and WeChat, and use it after obtaining your consent.
3. How We Share, Transfer, and Publicly Disclose Your Personal Information
(1) Sharing
We will not share your personal information arbitrarily. Sharing occurs only in the following cases:
- With your explicit consent;
- Sharing with third-party SDKs/service providers to achieve necessary functions (see Section 4);
- Responding to lawful requests from laws, regulations, judicial authorities, or regulatory bodies;
- To protect your or other parties’ significant legitimate rights and interests.
(2) Transfer
We will not transfer your personal information except in the following cases:
- With your explicit consent;
- In case of merger, acquisition, or asset transfer (the new entity continues to be bound by this Policy or seeks consent again);
- Other circumstances required by laws and regulations.
(3) Public Disclosure
Public disclosure will only be made with your explicit consent or when required by laws and regulations, and appropriate security measures will be taken.
4. Third-Party SDKs and Service Providers
To achieve related functions, we integrate the following third-party SDKs. We have required third parties to comply with PIPL and PDPO requirements and have signed data protection agreements.
| SDK Name |
Company |
Use Scenario |
Personal Information Shared |
| One-Click Login | Operators | One-click login | Device information, phone number, etc. |
| WeChat SDK | Tencent | Sharing | Device information, WeChat authorization info, etc. |
| OSS | Alibaba Cloud | File storage | Device information, photos, etc. |
| JPush (Aurora) | JPush | Push notifications, one-click login | Device information, phone number, etc. |
5. Permissions That May Need to Be Enabled
We follow the principles of minimum necessity and tiered authorization, requesting permissions only when you use specific features.
- Location Permission (Always Allow): Used for location guardianship.
- Storage Permission: Local cache and photo saving.
- Camera Permission: Uploading images for feedback.
- Other Permissions: Device information, network, WLAN, etc.
You can manage permissions at any time in your device “Settings → App → GoTracker”.
6. How We Store and Protect Your Personal Information
(1) Storage Location
Personal information of users in mainland China is mainly stored in China; personal information of Hong Kong users is mainly stored in Hong Kong or mainland China. We ensure cross-border transfers comply with PIPL and PDPO requirements through standard contracts and personal information protection impact assessments.
(2) Storage Period
We retain your personal information only for the period necessary to achieve the purposes, or as required by laws and regulations. After account cancellation, we will delete or anonymize your personal information within the scope permitted by law.
(3) Security Protection Measures
- Encrypted transmission and storage (SSL/TLS, etc.)
- Access control and permission management
- Regular security audits and vulnerability fixes
- Employee confidentiality training
In the event of a personal information breach, we will notify you and the regulatory authorities in the shortest time possible as required by law.
7. Your Rights
Under PIPL and PDPO, you have the following rights:
- Right to be informed, access, correction, and supplementation
- Right to deletion (under statutory circumstances)
- Right to withdraw consent
- Right to account cancellation
- Right to obtain a copy of personal information
- Right to restrict processing / object to automated decision-making (where applicable)
- Right to complain and report
You may exercise your rights through “Me → More Settings → Account Cancellation” or by contacting us. We will respond within 15 working days.
8. Cookies and Similar Technologies
We use Cookies, LocalStorage, and similar technologies to enhance user experience. You can manage or clear Cookies through your browser or device settings. Refusing them may affect some features.
9. Protection of Minors
This product is primarily intended for adult users over 18 years old. If you are a minor, please use it under the accompaniment of your guardian and with their consent. We strictly protect the personal information of minors (especially children under 14), following stricter protection rules.
10. How This Policy Is Updated
We may update this Policy based on business adjustments. Significant changes will be notified in advance through in-app announcements or push notifications, and your consent will be sought again.